Terms of service
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OVERVIEW
This website is operated by Lola et Noé. Throughout this site, the terms "we," "our," and "us" refer to Lola et Noé. Lola et Noé makes this website, including all information, tools, and services available on it, available to you, the user, on the condition that you accept all of the terms, conditions, policies, and notices set out here.
By visiting this site and/or purchasing any of our products, you take part in our "Service" and agree to be bound by the following terms ("Terms and Conditions of Sale," "Terms and Conditions of Sale and Use," "Terms"), including any additional terms, conditions, and policies referenced here and/or made available by hyperlink. These Terms and Conditions of Sale and Use apply to every user of this site, including without limitation users who browse the site and users who are vendors, customers, merchants, and/or content contributors.
Please read these Terms and Conditions of Sale and Use carefully before accessing or using our website. By accessing or using any part of this site, you agree to be bound by these Terms and Conditions of Sale and Use. If you do not accept all of the terms and conditions of this agreement, you must not access the website or use any of the services offered on it. If these Terms and Conditions of Sale and Use are deemed to be an offer, acceptance is expressly limited to these Terms and Conditions of Sale and Use.
Any new features and tools added to this store in the future will also be subject to these Terms and Conditions of Sale and Use. You may review the most current version of the Terms and Conditions of Sale and Use on this page at any time. We reserve the right to update, change, or replace any part of these Terms and Conditions of Sale and Use by posting updates and/or changes on our website. It is your responsibility to check this page regularly to see whether any changes have been made. Your continued use of or access to the website after any change has been posted constitutes your acceptance of that change.
ARTICLE 1 – TERMS OF USE FOR OUR ONLINE STORE
By accepting these Terms and Conditions of Sale and Use, you represent that you have reached the age of majority in your country, state, or province of residence, and that you have given us your consent to allow any minor in your care to use this website.
You may not use our products for any unlawful or unauthorized purpose, nor may you, in using the Service, violate any law of your jurisdiction (including without limitation copyright laws).
You must not transmit any worms, viruses, or other code of a destructive nature.
Any breach or violation of these Terms and Conditions of Sale and Use will result in the immediate termination of your Services.
ARTICLE 2 – GENERAL CONDITIONS
We reserve the right to deny anyone access to the services at any time, for any reason whatsoever.
You understand that your content (excluding your credit card information) may be transferred unencrypted, and that this involves (a) transmissions over various networks; and (b) changes made to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted while being transmitted over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or otherwise exploit any portion of the Service, any use of the Service, any access to the Service, or any contact on the website through which the Service is provided, without our prior express written permission.
The headings used in this agreement are included for your convenience only and shall not limit or otherwise affect these Terms.
ARTICLE 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible if the information made available on this site is inaccurate, incomplete, or out of date. The content of this site is provided for general information purposes only and should not be relied upon as your sole source of information when making decisions without first consulting more accurate, more complete, and more current sources of information. If you choose to rely on the content presented on this site, you do so entirely at your own risk.
This site may contain certain historical information. Such historical information is, by its nature, not current and is provided for reference purposes only. We reserve the right to change the content of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes made to our site.
ARTICLE 4 – CHANGES TO THE SERVICE AND TO PRICES
Prices for our products are subject to change without notice.
We reserve the right, at any time and without notice, to modify or discontinue the Service (or any part or content of the Service).
We shall not be liable to you or to any third party for any change in price, suspension, or discontinuance of the Service.
ARTICLE 5 – PRODUCTS
Certain products or services may be available exclusively online through our website. These products or services may be offered in limited quantities and may be returned or exchanged only in accordance with our Return Policy.
We have made every effort to display the colors and images of the products featured in our store as clearly as possible. We cannot guarantee that your computer screen will display those colors accurately.
We reserve the right, but are not obligated, to limit the sale of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any product or service that we offer. All product descriptions and product prices are subject to change at any time without prior notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer of a product or service made on this site is void where prohibited by law.
We do not warrant that the quality of any products, services, information, or other merchandise you have obtained or purchased will meet your expectations, or that any errors in the Service will be corrected.
Some of our items must be used and stored with care, bearing in mind the following:
- Our textiles must, because of the material they are made from, be kept away from any heat source, as they may be flammable.
Lola et Noé cannot be held liable for any damage resulting from the improper use of its products.
ARTICLE 6 – ORDERS
A buyer wishing to purchase a product through the site must complete the online ordering process, which consists of an identification step, a step in which the products are reviewed and confirmed, a payment step under the stated conditions, and a step in which the order and payment are confirmed. Confirming the order constitutes acceptance of these terms of sale, acknowledgment that the buyer is fully aware of them, and a waiver of any right to rely on the buyer's own purchasing terms or any other terms. All data provided, together with the recorded confirmation, shall serve as proof of the transaction. Lola et Noé will send, by email, the recorded order confirmation, which shall constitute acceptance of the order. Lola et Noé reserves the right to refuse any order or delivery in the event of: an existing dispute with the customer, refusal of payment authorization by banking or insurance institutions, non-payment, or partial payment. In such cases, the liability of Lola et Noé shall under no circumstances be engaged on that basis.
ARTICLE 7 – PAYMENT
The full price is due upon ordering and is payable in a single installment. Online payment is processed through a secure system via Stripe or PayPal, so that no third party can access the data transmitted in the process. Unless the server is unavailable, this payment will be made immediately online.
ARTICLE 8 – DELIVERY AND LEAD TIMES
Products are shipped to the delivery address the customer enters in the required fields when placing the order. The supporting invoice is sent to the email address provided by the customer.
The delivery address is the one entered by the customer, who represents that the address provided is accurate and complete; Lola et Noé cannot be held liable for an incorrect address.
Lola et Noé makes every effort to meet delivery lead times. The average delivery time is 7 to 20 business days for France, 10 to 20 business days for Canada, 10 to 20 business days for Spain, Belgium, Switzerland, and Germany, and 15 to 25 business days for the United States. This lead time may vary depending on the time of year and the product chosen ( some of our products require a longer production time) and may, in exceptional cases, reach 30 business days. However, Lola et Noé cannot be held liable for the consequences of a late delivery or a lost parcel caused by a third party, by the customer, or by an unforeseeable and insurmountable event constituting force majeure. Risk passes to the buyer from the moment the products leave the premises of Lola et Noé. If damage occurs during transport, a reasoned complaint must be filed with the carrier within three days of delivery.
Returns and Refunds
Every customer may return an item to our return center located in Canada if the item does not suit them. A full refund of the order may then be issued. Return shipping costs are borne by the customer. Please refer to our return policy for further details.
If any of your products has a manufacturing defect, send us a photo of the product concerned within 48 hours of receiving it (in its original packaging if possible) at contact@lola-et-noe.com, together with your order number. Should an item have a manufacturing defect or fail to conform to the order, you must contact us within 48 hours of receiving the order. After this period, the order is deemed to be in conformity.
ARTICLE 9 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, at our sole discretion, reduce or cancel the quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we change or cancel an order, we may attempt to notify you by contacting the email address and/or billing address/phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all orders placed in our store. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.
For further details, please see our Return Policy.
Prices
Prices shown on this online store include all taxes but exclude handling and shipping charges, which are applied and itemized during checkout. The seller Lola et Noé reserves the right to change its prices at any time; products are invoiced at the rates in effect when the order is confirmed, subject to availability. The products remain the property of Lola et Noé until the price has been paid in full.
ARTICLE 10 – OPTIONAL TOOLS
We may provide you with access to third-party tools that we neither monitor nor control and over which we have no influence.
You acknowledge and agree that we provide access to such tools "as is" and "as available," without any warranty, representation, or condition of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of these optional third-party tools.
Any use you make of the optional tools offered on the site is entirely at your own risk and discretion, and you should review the terms on which such tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through our site (including new tools and resources). These new features and services will likewise be subject to these General Terms of Sale and Use.
ARTICLE 11 – THIRD-PARTY LINKS
Certain content, products, and services available through our Service may include materials originating from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of those sites, and we do not warrant, and assume no liability for, any content, website, product, service, or other material accessible on or through those third-party sites.
We shall not be liable for any harm or damage arising from the purchase or use of goods, services, resources, content, or any other transaction carried out in connection with these third-party websites. Please read the policies and practices of such third parties carefully and make sure you fully understand them before entering into any transaction. Complaints, claims, concerns, or questions about the products of these third parties should be directed to those same third parties.
ARTICLE 12 – USER COMMENTS, SUGGESTIONS, AND OTHER SUBMISSIONS
If, at our request, you submit specific content (for instance, to take part in contests), or if, without any request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by mail, or by any other means (collectively, "comments"), you grant us the right, at any time and without restriction, to edit, copy, publish, distribute, translate, and otherwise use in any medium any comment you send us. We are not, and shall not be, under any obligation (1) to keep comments confidential; (2) to pay compensation to anyone for any comment provided; or (3) to respond to comments.
We may, but are under no obligation to, monitor, edit, or remove content that we determine, in our sole discretion, to be unlawful, offensive, threatening, abusive, defamatory, pornographic, obscene, or otherwise objectionable, or that infringes any intellectual property or these Terms and Conditions of Sale and Use.
You agree to write comments that do not violate the rights of any third party, including copyrights, trademarks, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain unlawful, defamatory, offensive, or obscene material, nor any computer virus or other malicious software that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone you are not, or attempt to mislead us and/or third parties as to the origin of your comments. You are solely responsible for all comments you post and for their accuracy. We assume no responsibility and disclaim any liability for any comment posted by you or by any third party.
ARTICLE 13 – PERSONAL INFORMATION
Your submission of personal information through our store is governed by our Privacy Policy. Click here to view our Privacy Policy.
ARTICLE 14 – ERRORS, INACCURACIES, AND OMISSIONS
Information on our site or in the Service may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, offers, product shipping charges, delivery times, and availability. We reserve the right to correct any error, inaccuracy, or omission, and to change or update information or cancel orders, if any information in the Service or on any related website is inaccurate, at any time and without prior notice (including after you have placed your order).
We have no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
ARTICLE 15 – PROHIBITED USES
In addition to the prohibitions set out in the Terms and Conditions of Sale and Use, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to encourage others to commit or take part in unlawful acts; (c) to violate any local ordinance or any international, federal, provincial, or state law, rule, or regulation; (d) to infringe upon or violate our intellectual property rights or those of third parties; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against anyone on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in a way that compromises the functionality or operation of the Service, of any other related or independent website, or of the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape the web (or any other resource); (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of our Service, of any other website, or of the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
ARTICLE 16 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
We do not in any way warrant or represent that your use of our Service will be uninterrupted, timely, secure, or error-free.
We do not warrant that any results that may be obtained through the use of the Service will be accurate or reliable.
You agree that we may, from time to time, withdraw the Service for indefinite periods of time or cancel the Service at any time, without prior notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (unless we expressly state otherwise) provided "as is" and "as available" for your use, without any representation, warranty, or condition of any kind, whether express or implied, including all implied warranties of merchantability or merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
Lola et Noé, and our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, and licensors shall in no event be liable for any injury, loss, or claim, or for any direct, indirect, incidental, punitive, special, or consequential damages of any kind whatsoever, including without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any service or product obtained through this Service, or for any other claim related in any way to your use of the Service or of any product, including without limitation any error or omission in any content, or any loss or damage of any kind resulting from the use of the Service or of any content (or product) posted, transmitted, or otherwise made available through the Service, even if you were advised of the possibility of such damages. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by law.
ARTICLE 17 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Lola et Noé, as well as our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms and Conditions of Sale and Use or of the documents they incorporate by reference, or your violation of any law or of the rights of a third party.
ARTICLE 18 – SEVERABILITY
If any provision of these Terms and Conditions of Sale and Use is held to be unlawful, void, or unenforceable, that provision shall nonetheless be enforced to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms and Conditions of Sale and Use; such severance shall not affect the validity and enforceability of any of the remaining provisions.
ARTICLE 19 – TERMINATION
The obligations and liabilities incurred by the parties before the termination date shall survive the termination of this agreement for all purposes.
These Terms and Conditions of Sale and Use remain in effect unless and until terminated by either you or us. You may terminate these Terms and Conditions of Sale and Use at any time by notifying us that you no longer wish to use our Services, or when you stop using our site.
If, in our sole judgment, you fail, or we suspect that you have failed, to comply with any term of these Terms and Conditions of Sale and Use, we may also terminate this agreement at any time without prior notice, in which case you will remain liable for all amounts owed up to and including the termination date, and/or we may deny you access to our Services (or any part thereof).
ARTICLE 20 – ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms and Conditions of Sale and Use shall not constitute a waiver of that right or provision.
These Terms and Conditions of Sale and Use, together with any other policy or operating rule that we post on this site or in connection with the Service, constitute the entire understanding and agreement between you and us, govern your use of the Service, and supersede all prior and contemporaneous communications, proposals, and agreements, whether oral or written, between you and us (including without limitation any earlier version of the Terms and Conditions of Sale and Use).
Any ambiguity in the interpretation of these Terms and Conditions of Sale and Use shall not be construed against the drafting party.
ARTICLE 21 – GOVERNING LAW
These Terms and Conditions of Sale and Use, and any separate agreement under which we provide you with Services, shall be governed by and construed in accordance with the laws of France.
ARTICLE 22 – CHANGES TO THE TERMS AND CONDITIONS OF SALE AND USE
You can review the most current version of the Terms and Conditions of Sale and Use at any time on this page.
We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms and Conditions of Sale and Use by posting updates and changes on our site. It is your responsibility to check our site periodically for changes. Your continued use of or access to our site following the posting of any changes to these Terms and Conditions of Sale and Use constitutes acceptance of those changes.
ARTICLE 23 – CONTACT INFORMATION
Questions about the Terms and Conditions of Sale and Use should be sent to us at contact@lola-et-noe.com