FAQs

Processing your order, manufacturing the products and (free) delivery take our team a maximum of 7 to 20 business days. We do everything we can to get your order to you as quickly as possible, without compromising the quality of our merchandise.

You can follow the progress of your order by clicking on the following link: Order Tracking

If the delivery address provided is incorrect, we will unfortunately not be able to issue a refund or reship your order. We recommend that you carefully check the information provided when ordering and, if necessary, take the steps needed to recover your package.

If your order includes several items, they may be shipped separately, depending on available stock and shipping warehouses. Don't worry, your package will arrive shortly.

We understand your need to receive your products as quickly as possible.

However, please note that we are unable to make changes to your order once it has been confirmed, which usually happens within seconds.

Please contact us promptly through our contact form for any request related to your order. Please note that, because of the speed of our preparation and shipping service, once the shipping confirmation email has been sent, it will no longer be possible to change or cancel your order.

Every customer can return an item to our return center based in Canada; return shipping costs remain the buyer's responsibility. Please refer to our return policy for more details.

If your products have any manufacturing defect, send us a photo of the product concerned within 48 hours of receiving it (in its original packaging if possible) at contact@lola-et-noe.com along with your order number. If an item has a manufacturing defect or does not conform to the order, you must contact us within 48 hours of receiving the order. After this period, the order is deemed to be conforming.

All of our textiles come with a size guide to spare our valued customers this kind of inconvenience. Our team has taken care to measure each item and to add the corresponding note to each description. Therefore, the buyer assumes full responsibility for items that are too small / too large. Nevertheless, we know that buying an item like this can cause great frustration.

Please do not hesitate to contact our customer support by email at contact@lola-et-noe.com: we will do everything we can to satisfy you (by offering possible compensation, for example).

Yes,

the "HTTPS" in the URLs of our store reflects the quality of our services. HTTPS is the variant of "http" secured by the use of the SSL/TLS protocols. HTTPS is used to protect financial transactions on merchant sites. As online merchants, we are aware that using SSL has become essential these days. It is the best way to protect your data and to protect you against any hacker or identity theft.

Visually, the SSL certificate is represented by a padlock that appears in the web browser's URL bar. It is also represented by an "s" that stands for "secure" and is added to the "http" protocol in the address bar of the website.

No. Except in exceptional cases, we accept only one discount code per order.